Maintenance
Belsim offers two different type of maintenance:
- Maintenance of the software
- Maintenance of the application
Maintenance of the software
This is a standard software maintenance that covers two types of services:
The hot line service is aimed at covering two issues:
- Answering questions on the use of the Licensed Software
- Solving problems due to possible software bugs
This service is limited to additional explanation regarding software documentation, suggestions to the user, as well as more general modeling aspects like choice of modules, options or thermodynamic methods and does not cover debugging of a model or solution. If a bug is detected, Belsim will, whenever possible, provide a work-around.
Maintenance of the application
This is a service that is aimed at maintaining a customer solution working optimally. There are two types of application maintenance available:
- Service Agreement
- Service Level Agreement
A service agreement is an agreement where the customer have access to a Belsim engineer for a certain number of hours per year. The scope of a service agreement varies greatly and can include but is not limited to:
- Exploitation of the results
- Sensitivity analysis to identify what influences the value and precision of the KPIs
- Find optimal operation conditions
- Help with model convergence
- Further tuning
- Help making changes to the model
A service level agreement typically covers services, priorities, responsibilities, guarantees and warranties. For each service level agreement, there are unique services and guarantees that needs to be agreed on. Just to give an example, a typical guarantee would be to achieve a certain level of convergence for a model.
Please contact us for more information.